Knowledgebase
RSS Feed
Latest Updates
Sep
26
Notification - Public Holiday in NSW on Monday the 3rd of October 2015
Posted by Barry Laws on 26 September 2016 09:15 AM

Good morning,

This is a reminder that it is a public holiday (Labour Day) in NSW on Monday the 3rd of October and as such the Support Desk will be closed. Any emails sent to Support or tickets raised in Kayako during this period will be actioned on Tuesday the 4th of October.

If you have any questions please feel free to contact the ComOps Support Desk.

Thank you

ComOps Support Desk

support@comops.biz  1800 062 978 / +61 2 9923 8080


Read more »



Sep
16

Good afternoon,

This is a notification that there will be an outage of eTivity on Wednesday the 21st of September 2016, commencing at 21:00 AEST for the Version Release of 5.10.0. The outage may last up to 5 hours.

The release notes and new functionality documentation can be found within the Kayako knowledgebase for your reference. Please ensure you notify your employees about the scheduled outage details.

Thank you

ComOps Support Desk

support@comops.biz  1800 062 978 / +61 2 9923 8080


Read more »



Aug
31
Notification: eTivity Scheduled Maintenance 7 September 2016
Posted by Barry Laws on 31 August 2016 03:53 PM

Good afternoon,

This is a notification that there will be a scheduled maintenance outage of eTivity on Wednesday the 7th of September 2016, commencing at 21:00 AEST for E1 Express and E2 Enterprise customers.  The outage may last up to 5 hours.

Please ensure you inform your end users of the scheduled outage details.

Regards

ComOps Support Desk

support@comops.biz  1800 062 978 / +61 2 9923 8080


Read more »



Aug
12
eTivity Locked Accounts and Password Resets
Posted by Barry Laws on 12 August 2016 01:29 PM

Locked Accounts or Password Reset

The ComOps Support Desk are not authorised to reset passwords for end users.

To have your password reset or account unlocked please contact your HR Team/Payroll Team

Regards

ComOps Support Desk

support@comops.biz  1800 062 978 / +61 2 9923 8080


Read more »



Aug
4
eTivity Restoration
Posted by Barry Laws on 04 August 2016 10:27 AM

Good morning,

The eTivity Service has now been restored.

Thank you for your patience during the outage and we apologise for any inconvenience caused.

Regards

ComOps Support Desk

support@comops.biz  1800 062 978 / +61 2 9923 8080


Read more »